Terms and Conditions
The skein or ball weight can vary +/- 5%. Wool and wool blends are subject to natural fluctuations in moisture content.
We currently accept credit and debit cards via the PayPal shopping cart system, one of the safest ways to pay online. The prices listed in the respective offers as well as the shipping costs are in AUS $.
Item prices do not include shipping costs. Shipping costs are calculated during checkout.
Shipping to Australia is via Australia Post. Your yarn will be shipped within 1-2 business days of receiving your order, unless we are at a show, in which case, we will try to make that clear on the website, or contact you personally to let you know that the shipping may be delayed. You will receive an email when your yarn ships with available tracking information.
We ship on Mondays, Wednesdays and Fridays.
Our shipping charge is $9 flat rate for Australian customers. When entering your postal address during the checkout process, please ensure it is accurate. This is the address we use for shipping the yarn, so if you want it sent to a different address, you will need to email us to let us know (please be advised, we do not use the PayPal address for shipping).
Out of Stock Items
Because we are a brick-and-mortar retailer, there may be a rare instance when we don't have your item in stock. Should we not have enough of an item on hand to fill your order, you will be informed as soon as possible.
Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:
- Custom or personalized orders, club yarns, pre order yarns
- Digital downloads
- Books, patterns, notions, or gift certificates
- One Offs, Riffs which are non-repeating colors
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please note your original shipping charges are not refunded.
- Notify us of return request for shipping info
- Item is returned within thirty days of the purchase date
- Item was purchased by you at the regular price, discounted or sale items do not qualify for returns or exchange
- Item is returned in same condition as when it was received, we cannot accept yarn that has been wound into a ball or knitted with
Changes to the Terms
We reserve the right to amend the Terms at any time and amended terms are effective once posted on the site. We recommend you review this page regularly to ensure you are aware of any changes to the Terms.
By purchasing you agree to these policies.